1350 Privacy Policy — User Data Protection
This Privacy Policy explains how the 1350 platform collects, uses, stores, and protects your personal information as a registered user or visitor of our platform.
Effective date: 1 January 2026. By using the 1350 platform, you agree to the terms set out in this Privacy Policy.
1. Information We Collect
When you register for or use the 1350 platform, we collect several categories of information to ensure our services operate smoothly and securely.
Personal Account Information
During registration, we collect your full name, phone number, email address, date of birth, and Malaysian bank account or eWallet details. This information is required to verify your identity, process deposits and withdrawals in MYR, and contact you regarding any account-related issues.
Device and Browser Information
We automatically collect technical information when you access the platform, including device type (smartphone, tablet, desktop), operating system, browser type and version, IP address, and screen resolution. This information is used to optimise platform performance across devices and to detect any suspicious activity.
Usage Data & Activity
We record your activity on the 1350 platform, including games played, bets placed, access times, pages visited, and interactions with platform features. This data is used to improve the user experience, personalise content recommendations, and monitor activity that may breach our terms of use.
Types of Data Collected
- Name, phone, email
- Date of birth (age verification)
- MYR payment details
- Device type and browser
- User IP address
- Gaming activity history
- Cookie and session data
2. How We Use Your Information & Cookie Policy
How We Use Your Data
The information we collect is used for the following purposes:
- Verifying your identity and keeping your account secure.
- Processing deposits and withdrawals in MYR via Malaysian local payment channels.
- Providing effective customer support in Bahasa Melayu.
- Sending important notifications relating to your account, transactions, and relevant promotions.
- Monitoring and preventing fraud, money laundering, or violations of 1350's platform terms.
- Improving platform functionality based on aggregated, anonymised usage patterns.
Cookies and Tracking Technologies
The 1350 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
We use cookies for the following purposes:
- Keeping your login session active so you don't need to sign in again.
- Saving your language settings and display preferences.
- Analysing usage patterns to improve platform navigation.
- Tracking traffic sources to understand how users discover our platform.
3. Data Storage, Security & Information Sharing
All personal data collected by 1350 is stored on servers protected with industry-standard encryption. We apply strict security protocols to ensure your data remains inaccessible to unauthorised parties, including TLS/SSL encryption for data in transit and hashed, non-reversible password storage.
Your data is retained for as long as necessary to fulfil the purpose for which it was collected, to comply with legal requirements, or as agreed under 1350's Terms & Conditions. Once the retention period ends, data will be securely deleted or anonymised.
Third-Party Sharing
1350 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may, however, share certain information in limited circumstances with the following parties: authorised payment processors to facilitate MYR transactions; relevant authorities where required by Malaysian law; and technical service providers that support platform operations, subject to strict confidentiality agreements.
Security Measures We Take
- TLS/SSL encryption across all data communications.
- Passwords stored as irreversible cryptographic hashes.
- Restricted access to user data — authorised personnel only.
- Continuous monitoring to detect suspicious activity.
- Periodic security audits of data storage systems.
- Secure data deletion upon expiry of the retention period.
4. Your Rights as a 1350 Platform User
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through 1350's official customer support channels, and we will endeavour to fulfil them within a reasonable timeframe.
If you believe any personal information we hold about you is inaccurate or outdated, you may submit a correction request. We will update the relevant information following appropriate identity verification.
You may request the deletion of your account and personal data, subject to applicable legal requirements and record-keeping obligations. Once your account is closed, data that is no longer required will be deleted within the stipulated timeframe.
5. Policy Changes and How to Contact Us
1350 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email. The latest version of this policy is always available on this page, and the effective date will be updated accordingly. Continued use of the platform after such changes take effect constitutes your acceptance of the revised policy.
We recommend reviewing this Privacy Policy page periodically to stay informed about how we handle your personal information.
How to Contact Our Privacy Team
If you have any questions, concerns, or requests regarding your data privacy on the 1350 platform, please reach out to us through the channels below. We are committed to responding to privacy enquiries within a reasonable timeframe.