Responsible Gaming on the Platform 1350
1350 believes that online entertainment should be fun, manageable, and safe. This page provides guidance and information to help you enjoy our platform in a healthy, responsible way.
If you or someone you care about feels that gaming has become a burden, please read this guide and seek the right support.
1350's Commitment to Healthy Gaming
1350 takes our responsibility for user well-being seriously. We recognise that for a small number of users, online gaming can become problematic without proper boundaries. That's why we provide a range of tools and resources to help users stay in control.
Our core principle is simple: gaming should be entertainment — not a source of stress or financial strain. 1350 supports a balanced approach to play, where you enjoy the experience without it affecting your daily life, personal relationships, or finances.
We are equally committed to ensuring that this platform remains inaccessible to anyone under the age of 18. Every account must go through an age verification process, and we have zero tolerance for any attempt to bypass these controls.
Our Core Principles
- Gaming is entertainment, not a primary source of income.
- Only bet with money you can afford to lose without significant consequences.
- Avoid playing when you are emotionally unsettled.
- Avoid chasing losses — every session is independent.
- Make time for activities beyond online gaming.
Recognise the Signs of At-Risk Behaviour
Recognising the signs early helps you take the right steps at the right time.
You find yourself playing longer than planned, or struggling to stop even when you want to.
Using money set aside for daily necessities — such as food, bills, or loan repayments — to keep playing is a serious warning sign.
Feeling compelled to keep playing in order to recover lost money, regardless of your current financial situation.
Work, family, or social relationships start to suffer because too much time is being spent on online gaming.
Feeling anxious, irritable, or uneasy when unable to access the platform, or experiencing a low mood after a gaming session.
Concealing how much time or money you have spent on gaming from close family members or friends.
Self-Control Tools Available to You
Deposit Limits & Betting Limits
1350 allows users to set daily, weekly, or monthly deposit limits based on what they can comfortably afford. This helps ensure you never spend beyond your budget, without having to rely on willpower alone.
To set or review your deposit limits, please contact our customer support team via live chat after logging into your account. Any request to increase a limit will only be processed after a designated waiting period to ensure the decision is made with care.
Cool-Off Periods & Self-Exclusion
If you feel you need a break from the platform, you can request a temporary cooling-off period that will block access to your account for a set duration — whether that's a few days, weeks, or months.
For more serious cases, long-term self-exclusion is also available. During the exclusion period, you will not receive any promotional communications from 1350, and access to your account will be fully blocked. Please contact our customer support team to begin this process.
Practical Tips for Setting Effective Time and Budget Limits
Before you play:
- Decide how long you will play — and stick to that limit.
- Set a maximum amount in MYR (RM) that you are comfortable spending in a single session.
- Avoid playing when you are tired, hungry, or emotionally unsettled.
While playing:
- Take a short break every 30–45 minutes to reassess how you're doing.
- Stop once you've hit your set limit — whether you're up or down.
- Remember that gaming is for entertainment, not a solution to financial problems.
Minor Protection
1350 sets a minimum age of 18 for all users. This is not merely an operational requirement — it is our moral responsibility to Malaysian society.
All users are required to verify their age upon registration. Accounts suspected of being owned or used by a minor will be suspended immediately without prior notice.
For parents and guardians, we recommend using parental control software on shared devices to prevent unintended access by children or teenagers to online gaming platforms.
Maintaining a Healthy Life Balance
Healthy online gaming is gaming that does not interfere with the important aspects of your life. Always prioritise family, work, health, and social relationships over online entertainment.
Make time for physical activity, hobbies, and spending quality time with loved ones in person. A healthy balance between online entertainment and real life is the key to a positive experience.
If you need help or feel overwhelmed, don't hesitate to reach out to a mental health professional or an organisation that provides support for gambling-related issues in Malaysia.
Get Help When You Need It
If you or someone you know is showing signs of problem gambling, please act now. Seeking help is a sign of strength, not weakness. A range of support resources is available in Malaysia to help individuals and families work through this issue.
The simplest first step is to have an open conversation with a trusted family member or friend about how you're feeling. Sometimes, just sharing what's on your mind is enough to help you see the situation more clearly.
For immediate support related to 1350 — including account limit requests, cool-off periods, or self-exclusion — please reach out to our customer support team via the in-platform live chat or email us at [email protected]. We're here to help, with no judgment.